We had to identify a way to help NGOs get tutors for their PET. This led to the processes of product (PetSmile) discovery, CSD Matrix, UX Research, Blueprint Service, Wireframe, Design system, and prototype. As part of the questioning process, I identified that some pets were more difficult to adopt: older pets, those with dark hair, and those with disabilities.
This was due to the ease of acceptance in the form of preconceptions and the lack of information from the guardian about the possibilities and advantages of adopting an adult or disabled pet.